Digiguys Technology Consultants
Case Study - Inventory and Reservation System
The Client
Our client, a leading luxury automobile rental company with over ten branches in the Bay Area and Los Angeles, California, offers a wide variety of sports cars, convertibles, luxury sedans and SUVs. They have provided a winning combination of outstanding automobiles and personal service for over a decade.
The Challenge
Our client needed to provide an efficient way for their internal Customer Service Representatives (CSRs) to make automobile reservations, keep track of automobile inventory and availability at multiple locations, and manage complex rental rate algorithms, while serving customer calls over the toll-free reservation line.
Providing a simple way for their customers to serve themselves by making automobile reservations online through a secured web site was another longer term goal. Allowing their customers to select a luxury automobile, make a reservation, and receive an instant reservation response were key parts of this goal.
Providing a simple way for their customers to serve themselves by making automobile reservations online through a secured web site was another longer term goal. Allowing their customers to select a luxury automobile, make a reservation, and receive an instant reservation response were key parts of this goal.
The Solution
In a phased approach Digiguys developed a set of secure, easy-to-use, database-driven modules including:
• Internal Inventory and Reservation Systems
• Rental Rate Business Engine System
• Branded E-commerce Web Site
• Reservation Manager for Web Site Reservations
• Internal Inventory and Reservation Systems
• Rental Rate Business Engine System
• Branded E-commerce Web Site
• Reservation Manager for Web Site Reservations